Terms of Service

1. Acceptance of Terms

By requesting an estimate, booking a service, or engaging MechanicDarwin Pty Ltd (“MechanicDarwin”) for automotive workshop or mobile mechanical repairs, you agree to be bound by these Terms of Service.

2. Quotations and Work Authorisation

• All estimates provided verbally, digitally, or in writing are based on initial diagnostic inspection and stated symptoms.
• We will never perform additional mechanical work or install additional parts beyond the originally agreed scope without your explicit prior authorization.
• Extensive electronic diagnostics (e.g. tracing intermittent wiring faults) may require billed diagnostic inspection time, which will be agreed prior to commencement.

3. Payments and Mobile Call-Out Fees

• Payment is due in full upon completion of work and prior to vehicle release or the departure of our mobile service van.
• We accept EFTPOS, major credit cards (Visa, Mastercard), cash, and direct bank transfers.
• Mobile call-out fees are clearly stated prior to technician dispatch and are credited toward the repair cost if work proceeds on-site.

4. Workmanship and Parts Warranty

All mechanical repairs completed by MechanicDarwin carry a 12-month or 20,000-kilometre warranty (whichever occurs first) covering workmanship defects and replacement parts installed by our technicians.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

5. Vehicle Storage and Uncollected Vehicles

Vehicles left at our Winnellie workshop for more than 5 business days after notification of completion without prior agreement may incur a reasonable daily storage fee.