Privacy Policy

1. Overview

MechanicDarwin Pty Ltd (“we”, “our”, or “us”) is committed to protecting the privacy of your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, store, use, and disclose personal data gathered through our website (https://bestmechanicdarwin.com.au) and customer service channels.

2. Information We Collect

We collect information you voluntarily provide when requesting a quote, booking a mobile mechanic, submitting a contact enquiry, or communicating with our technicians. This may include:

• Full name and contact details (phone number, email address)
• Residential or workplace address/suburb in Darwin or Palmerston
• Vehicle details (make, model, registration, odometer reading, symptoms)
• Communications and repair history notes
• Technical metadata (IP address, browser type) used strictly for security and anti-spam verification

3. Purpose of Collection

We collect and use your personal information solely to:

• Process vehicle servicing bookings and provide accurate repair quotes
• Dispatch mobile mechanics to your designated address in the Top End
• Provide invoice documentation and maintain warranty repair records
• Communicate updates regarding parts availability and vehicle readiness

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage and Security

Your personal information is stored securely in encrypted databases hosted by enterprise cloud providers (such as PostgreSQL with SSL encryption). We implement industry-standard technical safeguards, firewall protections, and strict access controls to prevent unauthorized access, modification, or disclosure.

5. Access and Deletion Requests

Under Australian privacy law, you have the right to request access to the personal data we hold about you, or to request its correction or permanent deletion. To exercise these rights, please contact our Privacy Officer at [email protected]. We will respond within 30 business days.